Account & data deletion

Last updated: September 2026

This page explains how to delete your Vroom Valet account, what happens to your data when you do, and what we're legally required to keep. It applies to the Vroom Valet mobile app (Android and iOS) and web services operated by Vroom Valet.

Option 1 — Delete from inside the app

The fastest way, if you can still sign in:

  1. Open the Vroom Valet app and sign in.
  2. Go to Profile.
  3. Tap Close account.
  4. Confirm — your account will be scheduled for deletion immediately.

Option 2 — Request deletion by email

If you no longer have the app installed, can't sign in, or would rather not use the in-app flow, email us from the address linked to your account:

privacy@vroomvalet.co.za

Please include the phone number or email you signed up with so we can locate your account. We may ask one verification question before we proceed.

What gets deleted

Within 30 days of a verified request, we permanently delete:

  • Your profile — name, email, phone number, avatar, saved addresses, preferences.
  • Your loyalty account, points balance, and rewards history.
  • Saved vehicles and vehicle photos you uploaded.
  • In-app messages between you and operators.
  • Device tokens used for push notifications.
  • Ratings and reviews you wrote (or, at your request, anonymised).

What we keep, and why

South African law requires us to retain certain records even after your account is closed. During the retention period below, the data is kept in a restricted archive, no longer linked to a live account, and used only for the stated legal purpose:

  • Booking history and payment records — 5 years. Required by the South African Revenue Service (SARS) for tax and financial record-keeping.
  • Dispute and refund correspondence — 5 years. Consumer Protection Act record-keeping.
  • Fraud, safety, or abuse records — up to 7 years. Where we have a lawful basis to keep them for the protection of other users, operators, or the platform.

After the applicable retention period, these records are securely destroyed or fully anonymised so they can no longer be linked to you.

How long it takes

  • In-app deletions begin immediately. Your account is disabled at once and permanent deletion completes within 30 days.
  • Emailed requests are acknowledged within 3 business days and completed within 30 days of verification.

Deleting the app is not the same as deleting your account

Uninstalling the Vroom Valet app removes it from your device but leaves your account active on our servers. To delete your data, use one of the two options above.

Questions

For anything else about your data or your rights under POPIA, see our Privacy policy or email us at privacy@vroomvalet.co.za.